| This behavior is most often times caused by a Pop-Up Blocker. Add the Spectrum Email Web Access address (*.SpectrumControl.com) to your Pop-Up Blocker's Exception list. |
| Microsoft's Internet Explorer Version 6 Service Pack 2 and up include a Pop-Up Blocker. Below are the steps necessary to add Spectrum's Email Web Access as an Exception to Internet Explorer's Pop-Up Exception list. |
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- Open Internet Explorer
- If your version of Internet Explorer includes a Pop-Up Blocker, you will find a Pop-Up Blocker menu item within the Tools menu.
- Click Pop-Up Blocker Settings... from the Pop-Up Blocker menu item within the Tools menu.
- Enter the address of the Spectrum Email Web Access tool, (*.SpectrumControl.com), and Click Add
- Click OK and test the Spectrum Email Web Access Reply and Forward buttons.
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| If you have added the Spectrum Email Web Access address to the Internet Explorer Pop-Up Bocker Exception list and you still cannot Reply or Forward an email, you may have a third-party Pop-Up Blocker installed. |
| Add the above Web Access address as an exception within your third-party Pop-Up Blocker or enter a Support Ticket or contact the Webmaster. |
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